Property decisions can feel complicated, so we’ve brought together answers to the questions we’re asked most often. For your convenience, questions are organised into clear sections by topic, so you can simply choose the category most relevant to you. If you can’t find what you’re looking for, our team is always happy to help.
For Buyers
Yes. In England, an accepted offer is not legally binding until contracts are exchanged. You are free to withdraw your offer before that stage, although any costs already paid, such as surveys or legal fees, may not be recoverable.
Yes. We work with trusted independent mortgage advisers who can provide professional, impartial guidance. While we are not lenders ourselves, we can introduce you to experts who will help you understand affordability, mortgages and financial planning.
The average property purchase takes 10–16 weeks from an accepted offer to completion. The timeline can vary depending on mortgage approval, surveys, legal searches and whether there is a property chain. We keep you updated at every stage to help the process move as quickly as possible. Read our step-by-step guide to buying a property in St Albans.
Most buyers need a deposit of between 5% and 20% of the property price. The exact amount depends on your chosen lender, credit history and financial circumstances. A larger deposit can often help you access better mortgage rates.
For Sellers
Yes, this is very common and is known as being in a property chain. We help coordinate both transactions, working closely with solicitors and other agents to align timescales and keep everything moving smoothly.
Your asking price is based on a detailed market appraisal that considers recent local sales, current buyer demand, comparable properties and the condition of your home. Our aim is to recommend a realistic price that attracts strong interest and achieves the best possible result. Book a free property valuation now.
When selling a property, you may need to budget for:
- Estate agent commission
- Solicitor or conveyancing fees
- An EPC (if required)
- Optional marketing extras
At Collinson Hall, all fees are clearly explained upfront so there are no surprises.
We provide a comprehensive marketing service designed to maximise exposure, including:
- Professional photography and floorplans
- Listings on major property portals
- Social media channels
- Accompanied viewings
- Regular feedback and progress updates
For Renters
To apply for a rental property, you’ll need to complete an application form, provide identification and proof of income, and supply references. Our team will guide you through the full renting process and keep you informed at every stage.
Maintenance issues can be reported through our tenant portal, by email, or by phone. Requests are assessed promptly and repairs are arranged with approved contractors. Urgent and emergency issues are always prioritised.
Ending a tenancy early normally requires the landlord’s agreement. You may remain responsible for rent until a replacement tenant is found and there may be reasonable re-letting costs. Our team will explain your options and help you through the process
Under current UK legislation, tenants are only required to pay:
- A holding deposit
- A security deposit
- Monthly rent
- Certain permitted charges (such as replacing lost keys)
There are no hidden administration fees and you can find full details in our tenant fee guide.
For Landlords
Rent is normally collected from tenants on a monthly basis and transferred to you promptly. You will receive regular statements showing all income and any agreed deductions, giving you full transparency at all times.
All prospective tenants undergo professional referencing, including identity verification, credit checks, employment and income confirmation, and Right-to-Rent checks as required by law. This helps ensure responsible and reliable tenants.
Inspections are typically carried out every three to six months. These visits help ensure the property is being looked after and allow any maintenance issues to be identified early.
We offer flexible services to suit different needs, including:
- Tenant find only
- Rent collection
- Full property management
You can choose the level of support that works best for you. Full details of the services we offer and the related fees are on the Landlord fees page https://www.collinsonhall.co.uk/landlords/landlord-fees
Legal & Process Queries
Yes. We provide practical guidance on key legal requirements such as gas and electrical safety, EPCs, smoke alarms and tenancy regulations. Our team stays up to date with current legislation to help you remain fully compliant.
If an issue arises, we aim to resolve it quickly and fairly through our formal complaints process. We are members of recognised redress schemes, ensuring that all concerns are handled professionally and transparently.
Exchange of contracts is the stage when the sale becomes legally binding for both buyer and seller. Completion is the final step, when funds are transferred, ownership changes hands and keys are released. Read our full guide.
References and checks are essential because they help:
- Confirm tenant identity
- Verify income and affordability
- Check previous rental history
- Meet legal Right-to-Rent requirements
- Protect both landlords and tenants
General Queries & Support
We specialise in St Albans and the surrounding Hertfordshire area, including Chiswell Green, Bricket Wood, Park Street, Harpenden, Radlett, London Colney, Colney Heath, Wheathampstead and nearby towns and villages. Our local knowledge helps us deliver accurate and reliable property advice.
If you experience a genuine emergency outside office hours – such as a serious leak, loss of essential services, or a safety risk – you can access dedicated support through our out-of-hours emergency contacts. For non-urgent issues, please report them during normal working hours or via your tenant reporting system.
